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POLICIES AT BLACK HEART BOYS

Things You Need to Know

At Black Heart Boys, we’re dedicated to giving our customers a fair, rewarding and enjoyable shopping experience. Take a look at our store policies detailed below to learn more, and reach out today with any questions.

 

SHIPPING AND DELIVERY

How We Do It

This is your Shipping Policy section. It’s a great place to update your customers about your shipping methods, packaging, and costs. Use concise, straightforward language to build trust with your customers and keep them coming back for more!

Get in Touch
 

OUR RETURN POLICY

Everything You Need to Know

This is your Return Policy Section. It’s a great place to let your customers know what to do in case they’ve changed their mind about their purchase, or if they’re dissatisfied with a product. Having a straightforward return or exchange policy is a great way to reassure your customers that they can buy with confidence - and keep coming back for more!

Learn More
 

PRIVACY AT BLACK HEART BOYS

Trust Us with Your Information

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

If you don’t want us to process your data anymore, please contact us at bhbcustserv@gmail.com.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at bhbcustserv@gmail.com.

Get in Touch
 

CODE OF CONDUCT AT BHB FORUMS

Treat the BHB Community Forum with respect. We are a shared resource — a place to share skills, knowledge, and interests through ongoing conversation.

The following are not hard and fast rules, merely aids to the human judgment of our Community. Use these guidelines to keep this a clean, well-lighted place for civilized public discourse.

Best Practices for Building a Strong Community

  • Be respectful and considerate.

    • Be welcoming and open-minded. Other Community members may not have the same experience level or background as you, but that doesn't mean they don't have good ideas to contribute. We encourage you to be welcoming to new members and those just getting started.

    • Respect each other. Nothing sabotages healthy conversation like rudeness. Be civil and professional, and don’t post anything that a reasonable person would consider offensive, abusive, or hate speech. Don’t harass or grief anyone. Treat each other with dignity and consideration in all interactions.

      You may wish to respond to something by disagreeing with it. That’s fine. But remember to criticize ideas, not people. Avoid name-calling, ad hominem attacks, responding to a post’s tone instead of its actual content, and knee-jerk contradiction. Instead, provide reasoned counter-arguments that improve the conversation.

    • Communicate with empathy. Disagreements or differences of opinion are a fact of life. Being part of a community means interacting with people from a variety of backgrounds and perspectives, many of which may not be your own. If you disagree with someone, try to understand and share their feelings before you address them. This will promote a respectful and friendly atmosphere where people feel comfortable asking questions, participating in discussions, and making contributions.

  • Contribute in a positive and constructive way.

    • Improve the discussion. Help us make this a great place for discussion by always working to improve the discussion in some way, however small. If you are not sure your post adds to the conversation, think over what you want to say and try again later.

      The topics discussed here matter to us, and we want you to act as if they matter to you, too. Be respectful of the topics and the people discussing them, even if you disagree with some of what is being said.

    • Be clear and stay on topic. Communicating with strangers on the Internet can be awkward. It's hard to convey or read tone, and sarcasm is frequently misunderstood. Try to use clear language, and think about how it will be received by the other person.

      This applies to sharing links, as well. Any links shared in the Community Forum should be shared with the intent of providing relevant and appropriate information. Links should not be posted to simply drive traffic or attention to a site. Links should always be accompanied by a full explanation of the content and purpose of the link. Posting links, especially unsolicited ones, without relevant and valuable context can come across as advertising or serving even more malicious purposes.

      Additionally, the BHB Community Forum is for collaboration, sharing ideas, and helping each other get stuff done. Off-topic comments are a distraction (sometimes welcome, but usually not) from getting work done and being productive. Staying on topic helps produce positive and productive discussions.

    • Share mindfully. When asking others to give you feedback or collaborate on a project, only share valuable and relevant resources to provide context. Don't post links that don't add value to the Topic, and don't post unsolicited links to your own projects or sites on other user's threads.

      Additionally, don't share sensitive information. This includes your own email address. We don't allow the sharing of such information in this Community Forum, as it can create security and privacy risks for the poster, as well as other users. If you'd like to invite other Forum members to collaborate on a project or work with you, share a link to the repository in which the project you are working on exists. By sharing the link to your project repo - with some information on what your project is and what kind of help or feedback you're looking for - you can invite others to collaborate with you via issues or pull requests without having to share your private information. You can also add others as outside collaborators on your project repo to give them special permissions to help you develop your project.

    • Keep it tidy. Make the effort to put things in the right place, so that we can spend more time discussing and less time cleaning up. So:

      • Don’t start a topic in the wrong category.

      • Don’t cross-post the same thing in multiple topics.

      • Don’t post no-content replies.

      • Don't "bump" posts, unless you have new and relevant information to share.

      • Don’t divert a topic by changing it midstream.

      Rather than posting “+1” or “Agreed”, use the Kudos button. Rather than taking an existing topic in a radically different direction, open a new topic.

  • Be trustworthy.

    • Always be honest. Don’t knowingly share incorrect information or intentionally mislead other BHB Community Forum members. If you don’t know the answer to someone’s question but still want to help, you can try helping them research or find resources instead. GitHub staff will also be active in the Community, so if you’re unsure of an answer, it’s likely a moderator will be able to help.

What is not Allowed

  • Threats of violence. You may not threaten violence towards others or use the site to organize, promote, or incite acts of real-world violence or terrorism. Think carefully about the words you use, the images you post, and even the software you write, and how they may be interpreted by others. Even if you mean something as a joke, it might not be received that way. If you think that someone else might interpret the content you post as a threat, or as promoting violence or terrorism, stop. Don't post it. In extraordinary cases, we may report threats of violence to law enforcement if we think there may be a genuine risk of physical harm or a threat to public safety.

  • Hate speech and discrimination. While it is not forbidden to broach topics such as age, body size, ability, ethnicity, gender identity and expression, level of experience, nationality, personal appearance, race, religion, or sexual identity and orientation, we do not tolerate speech that attacks a person or group of people on the basis of who they are. Just realize that talking about these or other sensitive topics can make others feel unwelcome, or perhaps even unsafe, if approached in an aggressive or insulting manner. We expect our Community members to be respectful when discussing sensitive topics.

  • Bullying and harassment. We do not tolerate bullying or harassment. This means any habitual badgering or intimidation targeted at a specific person or group of people. In general, if your actions are unwanted and you continue to engage in them, there's a good chance you are headed into bullying or harassment territory.

  • Impersonation. You may not impersonate another person by copying their avatar, posting content under their email address, intentionally using a deceptively similar username or otherwise posing as someone else. Impersonation is a form of harassment.

  • Doxxing and invasion of privacy. Don't post other people's personal information, such as phone numbers, private email addresses, physical addresses, credit card numbers, Social Security/National Identity numbers, or passwords. Depending on the context, such as in the case of intimidation or harassment, we may consider other information, such as photos or videos that were taken or distributed without the subject's consent, to be an invasion of privacy, especially when such material presents a safety risk to the subject.

  • Prurient/Sexually explicit content. Basically, don't post pornography. This does not mean that all nudity or sexual content is prohibited. We recognize that sexuality is a part of life and non-pornographic sexual content may be a part of your project, or may be presented for educational or artistic purposes. If you have any questions or concerns about something you want to post, feel free to reach out and ask beforehand.

  • Spam. Respect the BHB Community Forum. Don’t post advertisements, link to spammy websites, or otherwise vandalize the Community. This Community is meant for BHB users to discuss projects, learn, and share ideas with one another - not for advertising or other spam-like content. Content that we deem spammy will be removed.

  • Copyrighted or illegal content. Only post your own stuff. You are responsible for what you post. If you post something you didn’t create yourself, you must have the right to post it. You may not post illegal content, including content illegal under copyright and trademark laws, links to illegal content, or methods for circumventing the law.

  • Active malware or exploits. Being part of this Community includes not taking advantage of other members of the Community. We do not allow anyone to use our platform for exploit delivery (e.g. Using the Community as a means to deliver malicious executables) or as attack infrastructure (e.g. Organizing denial of service attacks or managing command and control servers). Note, however, that we do not prohibit the posting of source code which could be used to develop malware or exploits, as the publication and distribution of such source code has educational value and provides a net benefit to the security community.

  • Anyone under the age of 13. If you're a child under the age of 13, you may not have an account on the BHB Community Forum (or BHB itself). BHBdoes not knowingly collect information from or direct any of our content specifically to children under 13. If we learn or have reason to suspect that you are a user who is under the age of 13, we will unfortunately have to close both your BHB Forum and BHB accounts. We don't want to discourage you from learning to code, but those are the rules. 

  • Other conduct which could reasonably be considered inappropriate in a professional setting. The BHB Community Forum is a professional space and should be treated as such.

Enforcement

What Forum Members Can Do

  • If you see a problem, report it. Moderators have special authority; they are responsible for this Community. But so are you. With your help, moderators can be Community facilitators, not just janitors or police.

    When you see bad behavior, don’t reply. It encourages the bad behavior by acknowledging it, consumes your energy, and wastes everyone’s time. Just contact us. 

Our Responsibilities

There are a variety of actions that we may take in response to inappropriate behavior or content. It usually depends on the exact circumstances of a particular case. We recognize that sometimes people may say or do inappropriate things for any number of reasons. Perhaps they did not realize how their words would be perceived. Or maybe they just let their emotions get the best of them. Of course, sometimes, there are folks who just want to spam or cause trouble.

Each case requires a different approach, and we try to tailor our response to meet the needs of the situation. We'll review each situation on a case-by-case basis. In each case, we will have a diverse team investigate the content and surrounding facts and respond as appropriate, using this Code of Conduct to guide our decision.

Actions we may take in response to a flag or abuse report include, but are not limited to:

  • Content Removal

  • Content Blocking

  • Community Forum Account Suspension

  • Community Forum Account Termination

Community Forum moderators who do not follow or enforce the Code of Conduct in good faith may face temporary or permanent repercussions as determined by other members of the Community Forum’s leadership.

Let's work together to keep the forum a place where people feel safe to participate by being respectful of them and their time.